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How can I set up a dedicated WhatsApp marketing number?

This guide will walk you through how you can set up a dedicated number for WhatsApp marketing. For assistance in setting up the WhatsApp marketing channel, please see this guide here


If you already use WhatsApp to communicate with customers, be aware that the same phone number can't be used for both WhatsApp Marketing and your WhatsApp app. Registering WhatsApp marketing with the same number will disable that number for logging in to your WhatsApp app. To avoid this issue, we recommend either of these options:

  • Using a separate phone number for WhatsApp marketing.
  • Utilizing the "Shared Number" option provided by our app.


To begin the registration process, please follow the steps below:


  1. Click the "Onboard Dedicate Number" button, as shown in the screenshot.


  1. Next, you'll be redirected to the WhatsApp onboarding page (shown below). Click the "Continue with Facebook" button to begin the quick and easy onboarding process.


  1. Login with your Facebook business account.


  1. Once logged in, click the "Get Started" button to start the onboarding process.


  1. Fill your Meta (Facebook) business account information or create a new one.


  1. Enter the phone number you want to use for WhatsApp marketing.


  1. After verifying your phone number, click "Continue".


  1. Select your newly added phone number and click "confirm".

  1. It may take a few minutes for your account to be created. Please wait patiently, then you will see the following success page.

  1. After that, please go back to the "Marketing channel" page in the app, click the "I have connected" button on the popup.


That's it! You now have a dedicated number set up for your WhatsApp marketing messages.

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