Set Up WhatsApp Marketing Channel •

This is the complete guide to set up the WhatsApp marketing channel in the Hextom Multi-Channel Marketing (previously known as SPM) app. We use Gupshup, an official WhatsApp business service provider, to facilitate your WhatsApp marketing. Learn more about Gupshup here.

Configuration guide

1. Go to the App, then navigate to the 'Marketing Channels' page and click on the 'WhatsApp' tab. as shown in the screenshot below.

2. To use WhatsApp marketing, a phone number is mandatory. Our App offers two options to suit your needs, "Shared Number" and "Dedicated Number".

Shared Number

Using Shared Number simplifies your WhatsApp marketing. Our app provides a registered WhatsApp business phone number that's shared among all users. You can use this number for your store's WhatsApp marketing without needing to register separately. To use the shared number, simply:

1. Turn on the "WhatsApp" on this page in the app.
2. Click "Save".

You’re all set! You can now start collecting WhatsApp subscribers and sending marketing messages. If you prefer to use the shared number, you can skip the rest of this guide and start enjoying the benefits of WhatsApp marketing right away!

Dedicated Number

If you would instead prefer to use a dedicated number, then please see the instructions in this guide.

Wrapping up

Your WhatsApp marketing channel is now active and ready to use. You can start to send WhatsApp messages and reach your audience with WhatsApp marketing.

Video Tutorial

If you prefer a video tutorial we have one available right here!

Need help or have questions? Please email us at help@hextom.com, and we'll assist you with setup and any other concerns.